Three roles, three jobs
Not every AI phone bot should sound the same. ClearConverse deploys role-based agents - Receptionist for first contact, Sales for qualification and booking, and Support for FAQ deflection with smart escalation.
Receptionist agents cover nights and overflow. Sales agents protect speed-to-lead. Support agents cut queue time on routine issues while handing frustrated callers to humans with full transcripts.
Together with Cloud PBX routing and CrystalQore visibility, AI agents become part of your operating system - not a disconnected gadget.
Roll out one role at a time
Ready to map your communications stack?
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Book a Discovery CallReceptionist agents greet callers, capture name and reason for calling, and route to the right queue or schedule a callback. They never pretend to be human when transparency matters.
Sales agents qualify inbound interest: budget range, timeline, service area, and appointment preferences. Qualified leads land in your CRM or inbox with structured notes - not a vague voicemail.
Support agents handle tier-one questions from your approved knowledge base: hours, locations, order status, and password resets. Complex or emotional calls escalate with full context so agents don't ask customers to repeat themselves.
Operate as one system
Each role has distinct tone, guardrails, and escalation triggers. Supervisors review transcripts, tune phrasing, and adjust when the AI should hand off versus resolve.
Roll out one role at a time aligned to your biggest pain point. Many customers start with receptionist coverage, add support deflection next, and layer sales qualification when inbound volume justifies it.