Platform · by ClearConverse
CrystalQore: One Workspace for Calling, Chat, SMS, Fax & Meetings
The unified communications companion built by ClearConverse. One workspace for calling, messaging, fax, meetings, and operations - alongside your ClearConverse phone system.
ClearConverse owns the relationship. CrystalQore powers the workspace.
CrystalQore is the unified communications companion built by ClearConverse - one workspace for calling, messaging, fax, meetings, and operations, deployed on the same tenant and admin model as your ClearConverse phone system. Twelve core modules cover daily operations: click-to-dial softphone, presence and availability, team chat and channels, a shared business SMS inbox, digital fax send/receive, HD video meetings with guest links, calendar and scheduling, searchable call history and CDR, file sharing, a company contact directory, voicemail transcription, and role-based admin controls.
Because ClearConverse owns both the phone system and the UC layer, voice events, SMS, fax, and meetings share context in one operating view - when an AI agent hands off to a human, that person sees the transcript and intent in CrystalQore before they pick up, not a cold transfer with no history.
Modules for daily operations
Click-to-dial & softphone
Dial from contacts, call history, or chat with one click. Business caller ID on desktop and mobile - not your personal cell number.
Presence & availability
See who is on a call, in a meeting, or away before you transfer or escalate. Supervisors route faster when presence is real, not guessed.
Team chat & channels
1:1 and group messaging with file sharing beside your phone system. Context from a chat thread travels into the next call without switching apps.
Business SMS inbox
Shared team inbox for two-way texting on your business numbers. Templates and delivery tracking keep customer conversations accountable.
Digital fax send/receive
Send and receive fax via email, portal, or CrystalQore - no paper jam, no separate fax vendor. Audit trails for regulated workflows.
HD video meetings + guest links
LiveKit-powered meetings with screen share and guest access links. Schedule from calendar or start ad hoc from chat or presence.
Calendar & scheduling
RSVP, availability, and meeting links in the same workspace as voice. Fewer double-bookings when scheduling lives next to communications.
Call history & CDR
Searchable call records for coaching, dispute resolution, and operations review. Managers see activity without logging into a separate CDR portal.
File sharing
Share documents in chat or meetings without emailing attachments to personal inboxes. Keeps client files inside the business workspace.
Contact directory
Company directory with extensions, roles, and click-to-dial. New hires find the right person without a printed extension list.
Voicemail transcription
Read voicemails in inbox or CrystalQore notification. Prioritize callbacks when you can scan intent before listening to every message.
Admin role controls
Role-based access for users, supervisors, and admins. Limit international dialing, recording, and app features per group from one console.
Why CrystalQore vs. bolt-on apps
One vendor relationship
ClearConverse owns voice, support, and the UC workspace - not three contracts with blame shifting.
Shared identity & routing
Extensions, DIDs, and queues in Cloud PBX map directly to CrystalQore presence and click-to-dial.
Engineer-led rollout
Guided onboarding ties UC adoption to your call flows - not a self-serve download and hope.
No shadow IT
Teams stop texting from personal phones when business SMS and chat live in the approved workspace.
Part of the ClearConverse stack
CrystalQore connects to the services you already run on ClearConverse.
CrystalQore FAQ
Common questions
CrystalQore is the unified communications workspace by ClearConverse - it runs alongside your ClearConverse phone system, not as a disconnected app from another vendor.
See CrystalQore inside a ClearConverse rollout
We'll walk your team through voice, SMS, fax, and UC in one session.